Partner Service Overview   

When you click on the Partner Service tab, there are several tabs available. These include:

• Support Tickets  -  A Support Ticket relates directly to a product and is assigned a unique ID, always beginning with the number 8. You must have an active service contract to submit a Support Ticket.
  
• Service Contracts - You or your customer's company must have an active support contract with Sage in order to submit support tickets through the portal. See Note below.
  
• Products - Displays your installed base (Ibase) of products. See Note below. 

Channel Partners can submit their own support tickets, as well as support tickets for customers - on-behalf.   The support tickets created on the Channel Partner Portal will flow to the correct Sage employee In box.  The Channel Partner or customer company must have an active support contract with Sage in order to submit support tickets through the portal.

  Note: Information about your company's and your customers' products and services can also be found in a single sheet form in the Customer area on the Detail Sheet. This sheet can be e-mailed which in turn can be printed.

See Also
Managing Support Tickets and General Requests Overview
Support Ticket Overview
Search and View Service Contracts Overview
Products Overview