Managing Customer Support Tickets and General Requests

You can create, manage, and maintain Customer Support Tickets and Customer General Requests (Service Requests). Create Customer Support Tickets for issues related to software or products. Create Customer General Requests for issues that are not related to issues with software or products.


See Also
Support Ticket Overview
Create a Support Ticket
Search for a Support Ticket
General Requests Overview
Create a General Request
Search for a General Request