Create a support ticket

Perform the following steps to create a support ticket.

Click the Support tab.
Click the New button.
Enter a short description for the Support Ticket in the Description field.

Note: You can enter up to 40 characters. This is a required field and becomes the subject line of the e-mail that is sent to the Sage Support Analyst. Enter only ONE issue per support ticket.
Select a Product using the look up on the Product ID field. If the product you select does not have an active service contract then you will be unable to add a Support ticket
If you have more than one active contract, click the check box to the left of the contract you need in the Choose contract dialog, then click Choose contract.
Enter the End Customer account number in the End Customer field or look it up using the finder. (optional)
Enter a long description in the Notes field.
Once the product is selected, click the Choose product button.
Choose your support contract, then click the Done button.
Select a module from the Application field.
Select an version from the Version field.
If you want to add an attachment, click the Notes & Attachments tab,then click Add and browse to locate the file you need to attach.
Click Add button in the Question category area.
Click the box next to the category you want and then click Ok to return to the support ticket screen.
Click the Savebutton.