How to contact FRx for support with FRx Professional products and other FRx add-ons
Entry Type: Informational
Product: FRx
Application: FRx Desktop
Version Reported: NA
Subject:
How to contact FRx for support with FRx Professional products and other FRx add-ons.
Possible Resolution:
Note: Support for FRx has changed. Please see the following notice:
FRx Updates Notice By Microsoft
Contact FRx directly concerning products not supported by Sage.
- Call FRx Software at 800-936-4900.
Notes: As of January 19, 2009, callers must provide access codes. FRx will provide the access code via e-mail before that date. - Go to http://support.microsoft.com to access the FRx knowledgebase and to submit incidents.
Notes: - As of December 31, 2008, https://cp-frx.talismaonline.com/ is no longer available as the FRx support site.
- FRx service packs should be available on the Microsoft download site in the near future.
Additional Information:
- Sage provides support for the following FRx products:
- FRx Reporter (or Designer)
- Launcher
- Report Wizard
- DrillDown Viewer
- FRx provides support for all other FRx Professional products, including but not limited to the following:
- All of the products listed above if add-ons are purchased
- FRx Forecaster
- FRx WebPort
- FRx Report Server
- FRx Currency Translator
- FRx Report Manager
