Subject:

"Invalid Registration Number" occurs when registering FRx.

Possible Resolution:

Resolution 1:
From the 'Registration' window, verify that the organization name, serial number, maximum number of user, authorization number, and registration number is correct.

Resolution 2:
Verify that "Unknown Accounting System" does not exist in the FRx registration.

1. In FRx, open Admin / Organization.
2. In the 'Accounting System' column, verify that "Unknown Accounting System" does not display. If it displays, select the row, and click the 'Delete' button.
3. Try reregistering FRx again.

Resolution 3:
FRx was upgraded improperly from the previous version. This may occur if files from the previous version of FRx is copied to the new version during the upgrade without automating a conversion. To resolve, upgrade FRx properly. For more information, see How to upgrade FRx 6.7.

Note: If the error persists after upgrading FRx, verify that the reports and company information converted properly. If reports and company information are missing, this indicates that the conversion did not process successfully. Try reconverting FRx manually. For more information, see How to manually convert FRx.

Resolution 4: (FRx for Sage PFW only)
An incorrect accounting system (Standard Ledger or Premier Ledger) has been installed. If an incorrect accounting system is installed, uninstall and reinstall FRx before reregistering the product. For more information, see How to uninstall and reinstall FRx on a workstation.