Self Service Overview

The Self Service areas on the Sage Customer Portal provides a way for you to perform a variety of functions, including:

Search and view your requests, including General Question Cases, Technical Product Question Cases, and Service Plan Contracts
Create or update General Question Case and Technical Product Question Case
Display your Sage product and contract information in two different formats, Detail Sheet and Individual Line Item.

There are two sections to the Self Service areas:

Details under the Products tab
Cases

The Cases section provides you with an easy way to submit, search, view, and update General Question cases and Technical Product Question cases.

The Details area under the Products section enables you to view the Detail Sheet which is a single view of products you own. You can also e-mail and print the Detail Sheet. In addition, the Individual Line Item view (center portion of screen) also allows you to view product details, but in a one-by-one click through basis. You can also view Service Plan contracts from here.