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A General Question case is a non-technical inquiry that is not related to a Product. The system assigns each General Question case a unique Request Number ID, always beginning with the number 9. No contract is required to submit a General Quesiton case. Account Maintenance, Billing or Finance, and Customer Satisfaction are examples of requests not directly related to products. You should create a General Question case to remove an employee from your contact list, for example, if the person is no longer employed with your company. Similar to Technical Product Question cases, you have the ability to search and print previously created General Question cases.
