INFORMATIONAL ** THIS INFORMATION HAS NOT BEEN VERIFIED **

"The Update server returned an error. It may be that the server is experiencing problems. Either try again later or contact support. The error was: -<HTML Code> " when using License Manager to register Sage MAS Intelligence

Entry Type: Informational

Product:
Sage MAS intelligence

Application: N/A 

Version Reported: 4.40 

Subject:

"The Update server returned an error. It may be that the server is experiencing problems. Either try again later or contact support. The error was: -<HTML Code> " when using License Manager to register Sage MAS Intelligence

Possible Resolution:

Note: Sage Customer Support is not responsible for assisting with network issues and takes no responsibility for changes made to your network or for errors in these instructions. Consult your network administrator before making changes.

By default License Manager uses DIRECT Internet access in order to register your product, the error is caused if your Internet access is through a proxy vs being direct, to resolve:

  1. First find out about your proxy setting, the best way to eliminate errors is to copy proxy setting from Internet explorer
  2. In Internet Explorer choose Select Tools and click on Internet Options
  3. Select the Connections tab and then select LAN Settings
  4. Notice the proxy settings in your Internet explorer.
  5. Now in License Manager go to File, and click on Configure Internet Connection
  6. Choose Proxy and enter your proxy setting.
  7. Select Apply and try the registration again.