Sage Peachtree

 

Sage Peachtree cannot open the shared folder that contains this company

 

Audience: This article is available to customers.

Answer ID: 23467

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Special Considerations or Warnings

None.

Solution:

When attempting to open a company in Sage Peachtree Accounting, I receive the error message, "Peachtree cannot open the shared folder that contains this company. The most common cause for this error is that the SYSTEM user does not have access to the shared folder." What is the problem, and how do I resolve the issue?

There are two common causes that will create this error. The most common cause for this issue is related to incorrect file permissions. To correct the file permissions, follow the steps in Answer ID 19892.

The second most common cause for this error to appear is due to the manner in which the network drive is shared and mapped. You may not initially encounter this error message after the installation of Sage Peachtree Accounting, and may suddenly notice this error after installing a Sage Peachtree Service Release update.

Note: The following steps require familiarity with your current Sage Peachtree Accounting network setup, as well as basic concepts of computer networking. If you are unable to complete these instructions and need further assistance, please contact your Network Administrator

To resolve this issue, it is necessary to check the Peachtree INI file on the workstations and the server where the Peachtree data is stored. To determine your datapath directory on the workstations and server, refer to Answer ID 21334.

  1. First, check the datapath on a Peachtree Workstation where you are receiving the error.
  2. If your datapath includes a drive letter and at least one subfolder (for example, DATAPATH=P:\Company), the solutions below do not apply to you. Please refer to Answer ID 19892 to correct file permissions.
  3. If your datapath on the workstation is listed as a single drive letter (for example, DATAPATH=P:\), continue with the steps below.
  4. Check the datapath specified in the INI file on the server. If your server datapath is located on the root of a local drive, and is only a drive letter, or a drive letter and one folder, (for example, C:\Peachw ), proceed to Section B. Otherwise, read and follow the instructions in Section A.

 

Section A:

If the datapath on the server specifies a path on the local drive that includes at least two folder names (for example, E:\Data\Peachtree\Company where the shared directory is Peachtree), the mapped network drive letter on the workstations should point to the Peachtree directory as shown by Workstation A in Figure 1 below. The datapath on the workstations would therefore be P:\Company.

If the mapped network drive on the workstation is pointing directly to the datapath directory on the server as shown by Workstation B in Figure 1, you would encounter the error message detailed in this article. It is no longer possible to map directly to the datapath directory; the mapped network drive letter must be pointing to a shared directory above the datapath directory.


Figure 1


If your network setup is similar to the setup described in Section A, and illustrated in Figure 1 above, you must change your shared folder on the server and mapped network drives on the workstations.

After reconfiguring your server shares and mapped drives, uninstall Sage Peachtree Accounting on each workstation using the Sage Peachtree Installation CD. Reinstall Sage Peachtree Accounting, specifying your data location as the newly mapped network drive. For more information on uninstalling and reinstalling Sage Peachtree, please refer to your Sage Peachtree Accounting User's Guide.


Section B:

If the datapath directory resides on the root of a local hard drive on the server, the entire directory must be moved inside of another shared directory on the root of the drive. For example, if the Peachtree datapath directory were named Peachdata and this directory is located on the root of the drive, such as E:\Peachdata, the mapped network drive on the workstations would most likely point to the shared folder Peachdata, which is an incorrect setup as shown in Figure 2 below.


Figure 2


In this case, you will need to place the Peachdata directory in another shared directory on the root of the E:\ drive, for example, Accting. The new datapath on the server would be equal to E:\Accting\Peachdata as shown in Figure 3 below.


Figure 3


If your network setup is similar to the setup described in Section B, and illustrated in Figure 2 above, you must move your existing datapath to a new shared folder on the server.

You will be required to uninstall and reinstall Sage Peachtree Accounting on the server and the workstations, as well as changing the mapped network drives on the workstations.

After reconfiguring your server shares and mapped drives, uninstall Sage Peachtree Accounting on each workstation using the Sage Peachtree Installation CD. Reinstall Sage Peachtree Accounting, specifying your data location as the newly mapped network drive. For more information on uninstalling and reinstalling Sage Peachtree, please refer to your Sage Peachtree Accounting User's Guide.

Business Reason

When attempting to open a company in Sage Peachtree Accounting, I receive the error message, "Peachtree cannot open the shared folder that contains this company. The most common cause for this error is that the SYSTEM user does not have access to the shared folder." What is the problem, and how do I resolve the issue?

Does this article apply to my products?

Products: Sage Peachtree Quantum, Sage Peachtree Premium Accounting, Sage Peachtree Premium Accounting Accountants Edn, Sage Peachtree Premium Accounting Construction, Sage Peachtree Premium Accounting NonProfit, Sage Peachtree Premium Accounting Manufacturing, Sage Peachtree Premium Accounting Distribution, Sage Peachtree Complete, Sage Peachtree Pro Accounting
Applications: Error Messages, Open Company
Version Applicable: 2012,2011,2010,2009,2008