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Customers are our top priority and the lifeline of our organization. We consistently operate with our customers’ best interests in mind and offer professional assistance — through online self-service options, world-class phone support, and an extensive network of business partners, certified consultants, and authorized training centers.
The Sage Support and Services team delivers an innovative advisory approach to help Sage customers better utilize and derive more value from Sage solutions. In addition to answering questions and resolving technical concerns, Sage proactively offers valuable advice on using Sage solutions to their fullest potential – helping customers realize a higher return on investment by:
Sage Business Care plans provide customers with access to a variety of valuable services, such as:
Additional Resources
Our goal is to ensure that our customers receive exceptional service from the best resource available to answer questions quickly and accurately. We work to resolve our customers’ Sage product-specific questions and concerns; however, when customers are experiencing issues outside the scope of Sage products, we will refer customers to the appropriate resource who is best equipped to assist with those issues. These resources may be the customer’s internal personnel, a Sage-authorized business partner, a certified consultant, or a third party provider. Sage’s Professional Services and Sage University teams also offer a wide variety of services.
Topics that are not covered under a Sage Business Care plan, where a Sage Customer Support team member will proactively provide the most appropriate alternative resource, include:
Please refer to the chart below for additional information and resources. For additional questions, please contact a Sage Customer Care team.
* Please note that references in this document to third party software, products or applications, does not encompass all third party software, products and applications that Sage provides (directly or through an authorized Sage Business Partner) as part of a customer’s solution.
Category |
Sage Business Care Service Coverage |
Outside of Sage Business Care Service Coverage |
Additional Resources |
Installation & Upgrades |
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Setup, Configuration & Data Conversion |
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Data Entry / Product Operations |
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Import / Export |
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Reporting |
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Hardware, Operating Systems (OS), Database Platforms, Internet Information Server (IIS), Browsers, etc. |
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Network Connectivity |
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