Configuring Internet Explorer 7 and newer for the Portal

You will need to disable popup blockers for all versions of Internet Explorer when you access the Sage Customer and Partner Portals.

If you use Internet Explorer 8 or 9, you will also need to enable Compatibility View when you access the Portal.

Settings for Internet Explorer 9
Compatibility View Settings

If you use Internet Explorer 9, you will also need to enable Compatibility View when you access the Portal.

  1. In Internet Explorer, press and release the Alt key (this will display the Menu bar).
  2. From the Menu bar, select Compatibility View Settings in the Tools menu.



  3. Either add "sagenorthamerica.com" to the Add this website field or select Display all websites in Compatibility View.

If you receive the following message when using the portal, click Show all content.

Alternatively, you can follow the steps below for a more permanent solution:

Trusted Sites Settings
  1. In Internet Explorer, press and release the Alt key (this will display the Menu bar).
  2. Select Internet Options from the Tools menu.
  3. Click the Security tab .
  4. Click Trusted sites.
  5. Click the Sites button.
  6. Add the following site.
    • *.sagenorthamerica.com
  8. Click Close.
  9. Click Custom level.
  10. Scroll to the Miscellaneous section and configure the following settings:
    • Enable: Access data sources across domains
    • Enable: Allow scripting of Microsoft web browser control
    • Enable: Allow script-initiated windows without size or position constraints
    • Enable: Navigate windows and frames across different domains
    • Enable: Display mixed content
    • Disable: Use Pop-up Blocker
  12. Click OK.
  13. Click Apply.
  14. Click OK.

After you configure the trusted sites, close your browser and log on again.

Settings for Internet Explorer 8
Compatibility View Settings

If you use Internet Explorer 8, you will also need to enable Compatibility View when you access the Portal.

  1. Select Compatibility View Settings from the Tools menu.



  2. Either add "sagenorthamerica.com" to the Add this website field or select Display all websites in Compatibility View.

If you receive the following message when using the portal, click No.

Alternatively, you can follow the steps below for a more permanent solution:

Trusted Sites Settings
  1. In Internet Explorer, select Internet Options from the Tools menu.
  2. Click the Security tab .
  3. Click Trusted sites.
  4. Click the Sites button.
  5. Add the following site.
    • *.sagenorthamerica.com
  7. Click Close.
  8. Click Custom level.
  9. Scroll to the Miscellaneous section and configure the following settings:
    • Enable: Access data sources across domains
    • Enable: Allow scripting of Microsoft web browser control
    • Enable: Allow script-initiated windows without size or position constraints
    • Enable: Navigate windows and frames across different domains
    • Enable: Display mixed content
    • Disable: Use Pop-up Blocker
  11. Click OK.
  12. Click Apply.
  13. Click OK.

After you configure the trusted sites, close your browser and log on again.

Settings for Internet Explorer 7

If you receive the following message when using the portal, click Yes.

Alternatively, you can follow the steps below for a more permanent solution:

Trusted Sites Settings
  1. In Internet Explorer, select Internet Options from the Tools menu.
  2. Click the Security tab .
  3. Click Trusted sites.
  4. Click the Sites button.
  5. Add the following site.
    • *.sagenorthamerica.com
  7. Click Close.
  8. Click Custom level.
  9. Scroll to the Miscellaneous section and configure the following settings:
    • Enable: Access data sources across domains
    • Enable: Allow scripting of Internet Explorer Web browser controls
    • Enable: Allow script-initiated windows without size or position constraints
    • Enable: Navigate sub-frames across different domains
    • Enable: Display mixed content
    • Disable: Use Pop-up Blocker
  11. Click OK.
  12. Click Apply.
  13. Click OK.

After you configure the trusted sites, close your browser and log on again.