INFORMATIONAL ** THIS INFORMATION HAS NOT BEEN VERIFIED **

INTERNAL ONLY:  "Corrupt License Key" after upgrading F9 Version 4.1 on Windows Vista or Windows 7

Entry Type: Informational

Product: F9

Application:  F9

Version Reported: 4.2

Subject:

INTERNAL ONLY:  "Corrupt License Key" after upgrading F9 Version 4.1 on Windows Vista or Windows 7

Possible Resolution:

F9 version 4.1 is not compatible with Windows Vista or later operating systems.   If F9 version 4.1 is installed on Windows Vista or later, the F9 license registry key becomes damaged. 

To resolve:

First uninstall F9 4.1 or lower
Install F9 4.2 or higher
Run the F9cpc.exe using the file F9cpc.exe located on K:\CSS\F9\LICENSE FILE CORRUPT ERROR - VISTA_WINDOWS7. (right click on the file and Select' run as admin') 

The will fix the "corrupt license" error and reset the Trial version.  The customer will need to contact F9 to reactive their F9 license.