How to troubleshoot slow performance

Entry Type: Informational

Product: F9

Application: F9

Version Reported: 4.x

Subject:

How to troubleshoot slow performance.

Possible Resolution:

Note: Sage Customer Support is not responsible for assisting in these tasks.  Assistance by a qualified Network Administrator may be necessary.

Steps you can use to increase F9 performance include the following:

• Configure your anti-virus protection software to ignore and not filter data from General Ledger.
•  Financials Entities Setup:
1. Start F9 setup. Click Financial Entities Setup.
2. Point F9 to the GL Company Data Path, or select Other and set the path locally.
3. Select the Use the Financial Entities File to Generate List of Segments check box.
4. Click Create New Financial Entities File and OK.
• List of Segments Generation:
1. Start F9 Setup. Select Company.
2. Click Options. Select GL Company Data Path or select Other.
3. Select the Use the Financial Entities File to Generate List of Segments check box.
4. Expand F9, Tools, and Maintain Financial Entities. Click Refresh/Build Entities File.  
• Disable NTFS security.
• If F9.ini contains a mapped drive, use a UNC instead. Compare the F9.ini from a fast-access system.
• Log in as someone else or administrator. See if performance is any better. This will eliminate permission and rights issues as a cause.
• Move another workstation to this connection point. If performance is still poor, there is a network cable or router problem.
• Move the slow-access system to another cable. Retry with a different user. If performance is good, there is a network cable or router problem. If performance is the same, try a new network card.
• If the network is isolated as a source of the slowdown, copy the data files to the local workstation, then use F9 Setup to point F9 to the local data files.